1.

schedule a service call

Schedule online or by phone

INFORMATION NEEDED:

- FIRST & LAST NAME

- BILLING ADDRESS

- PHONE NUMBER

- EMAIL ADDRESS

IF APPLICABLE

- ADDRESS WHERE APPLIANCE IS LOCATED

- TENANT'S OR CONTACT PERSON'S PHONE NUMBER

2.

describe your problem

..in the scheduler or by phone

- WHAT IS THE APPLIANCE DOING OR NOT DOING?

- ARE THERE ANY ERROR CODES ON THE DISPLAY?

- WHAT IS THE APPLIANCE MODEL NUMBER?

MODEL NUMBER TAG LOCATIONS:

- UNDER LID, NEAR HINGE

- ON THE DOOR FRAME

- ON THE REAR WALL

- BOTTOM LEFT WALL

- INSIDE THE FRIDGE

- RANGE DRAWER FRAME

3.

we'll find the solution

you decide whether to repair or replace

WE RESPECT OUR CUSTOMERS:

- WE ARE ON TIME

- WE ARE FULLY INSURED

- WE WEAR SHOE COVERS

WHEN WE ARRIVE WE WILL:

- INSPECT YOUR APPLIANCE

- DIAGNOSE THE PROBLEM

- WRITE A REPAIR COST ESTIMATE

ESTIMATE INCLUDES:

- SERVICE CALL FEE

- PART SOURCING FEE

- PRICE OF EACH PART

- LABOUR TO REPAIR

- GST AND PST

90 DAY PARTS AND LABOUR WARRANTY

THE SERVICE CALL FEE PAYS FOR THE DIAGNOSIS AND APPLIES WHETHER YOU DECIDE TO REPAIR OR NOT